Range USA’s gun store and shooting range in Merrillville, Indiana, where a gun used to kill a Chicago police officer allegedly was purchased Jim Vondruska for ProPublica Launched as a new kind of gun retailer in 2012, the Range USA chain was built to look and feel different from the smaller, unwelcoming shops and gun ranges often associated with the industry. Its founder and president, Tom Willingham, wanted to make the experience of buying and shooting firearms more mainstream. So he modeled his company on big box chains, striving for bright, comfortable outlets that would be inviting to women, novices and others put off by some older gun stores. Today, Range USA has bloomed into a formidable brand, with 50 stores in 14 states, a footprint that spans from the Mississippi River to the Atlantic Coast. But despite efforts to set itself apart, the company is beset with the same vexing problems faced by more traditional retailers. Federal regulators have repeatedly cited its employees for failing at basic protocols designed to help thwart illegal sales, and guns purchased at its stores keep getting recovered by police. Take the recent killing of Chicago police officer John Bartholomew, who was fatally shot on April 25. The suspect who used a 10-millimeter Glock 29 to shoot Bartholomew was not the original owner of the gun. It was first purchased in 2024, according to investigators, in an illegal transaction at a Range USA store in the northwest Indiana town of Merrillville, a short drive from Chicago. Records obtained by ProPublica show that, in the years before the gun in the fatal shooting was purchased, the store was cited for serious compliance failures on multiple occasions by the Bureau of Alcohol, Tobacco, Firearms and Explosives, the federal agency tasked with oversight of the nation’s gun retailers. The Merrillville store faced revocation of its license following a 2022 inspection that determined a background check was missing for one sale, according to ATF inspection records. Inspectors also determined that the company made “no significant improvement” toward rectifying over a half dozen previous violations, ATF records show. In their response to the findings, Range USA managers blamed the store’s antiquated system for filing federal sales paperwork, telling inspectors the underlying problems would be cured once the company moved to an electronic system. The ATF later rescinded the recommendation on the Merrillville store after proof was found that the background check had been conducted. Records show that between 2020 and 2024, federal authorities recommended revoking the licenses of three other Range USA locations, including two in Ohio. In 2021, inspecting the Range USA in Dayton, the ATF determined an employee sold a firearm to a person who failed a background check, records show. Company representatives admitted to the agency that the employee had failed to follow store policy and “missed the appropriate connections” concerning illegal sales, despite training. They said the company would implement new policies to head off additional lapses. A year later, at the Range USA in Lewis Center, an ATF inspector found that a sales clerk had falsified records of a gun sale after accepting an expired conceal-and-carry permit in lieu of conducting a background check, records show. In response, Range USA managers disputed that its employees lied intentionally. All the Range USA stores that faced revocations are currently open, according to the company’s website, though some have paid fines. Now, as Range USA contends with another controversial gun sale, the ATF is weakening Biden-era penalties for failures to ensure compliance with federal gun regulations, including those meant to deter criminals. The company did not respond to ProPublica’s requests for comment. It has often responded to ATF findings by blaming employee mistakes and staff turnover while making promises of improved training, records show. Meanwhile, the chain has continued to grow. In 2025, Range USA sales, according to industry trade publications, increased by just over 5% even as the industry cooled. With that momentum, the company is eyeing another expansion. It plans to open three new locations by 2027. The ATF has issued dozens of violations against Range USA, including its store in Naperville, Illinois. In response, Range USA told ATF it was putting a new policy in place to prevent illegal sales. ATF originally sought revocation of the store’s license. The company paid a fine, and the store remains open. Obtained and highlighted by ProPublica. Redactions original. Amid this success, Willingham became a staunch advocate for the industry. In the last five years, he’s contributed to a political action committee that has sought to elect candidates friendly to the interests of gun retailers like Range USA. Both Range USA and Willingham personally have given to a committee run by the National Shooting Sports Foundation, a trade association that lobbies for the gun retail industry. Range USA has given $35,000, and Willingham $5,000. The violations cited at Range USA shops sometimes have grown out of investigations into straw sales, transactions where customers lie to purchase guns on behalf of someone prohibited by law from buying them. These guns are typically resold for profit and sometimes end up being used in crimes. In Chicago, where gun sales are banned, Bartholomew is not the first officer to be killed with a straw sale executed in Indiana, just the most recent. Nearly five years ago, Ella French was shot to death by Emonte Morgan during a traffic stop. The gun he used was purchased by another man, Jamel Danzy, from Deb’s Gun Range in Hammond, Indiana, in March 2021. Danzy lied by claiming on a required form that he was purchasing it for himself, when in fact he intended to pass it along to Morgan, according to federal investigators. He was ordered to serve two and a half years in prison for making false statements on federal forms. Morgan was sentenced to life without parole following his 2024 conviction for French’s killing. In recent weeks, Chicago was confronted with the loss of another public safety officer. Bartholomew was inside